I am so sorry.
I’m sorry that getting our stretcher into your home, let alone down that hallway and around a corner was impossible.
I’m sorry that we had to wake you up, particularly when you have such a hard time sleeping recently.
I’m sorry that I looked to your daughter, your caregiver, for information because you weren’t able to communicate with us. I know that in your head you knew what you wanted to say, you just couldn’t say it.
I’m sorry that you were scared. You had so much more going on to worry about, and the way that we had to get you out of that house was less than comfortable for you. I could see it in your eyes and it just about killed both me and my partner.
I know that you are a proud, strong woman. If anything we said or did today made you feel any less than that then we failed as providers. And that’s unacceptable on our part.